Privacy Policy
Last updated: April 15, 2026
Gloam Skin Private Limited ("GLOAM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Personal Information: When you place an order, we collect your name, email address, mobile number, billing address, shipping address, PIN code, and GSTIN (if provided).
Payment Information: Payment is processed securely by Razorpay. We do not store your credit card, debit card, UPI, or net banking credentials on our servers. Razorpay's privacy policy governs their handling of your payment data.
Automatically Collected Information: We may collect device information, browser type, IP address, and browsing patterns through cookies and analytics tools to improve our website experience.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and delivery
- To send order confirmations, shipping updates, and invoices via email, SMS, or WhatsApp (if opted in)
- To respond to your inquiries and provide customer support
- To send promotional offers and newsletters (only if you have opted in; you may unsubscribe at any time)
- To improve our website, products, and services
- To comply with legal obligations and prevent fraud
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment Processor: Razorpay, for processing payments securely
- Shipping Partners: To deliver your order to your shipping address
- Legal Authorities: If required by law, regulation, or legal process
4. Data Security
We implement appropriate security measures to protect your personal information. All payment transactions are processed through Razorpay's PCI-DSS compliant infrastructure with 256-bit SSL encryption.
5. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect certain functionality.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at sales@gloam.in.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.