Refund Policy

Last updated: April 15, 2026

1. Eligibility for Returns

• Return requests must be initiated within 30 days of the delivery date.
• The product must be in good condition — not physically damaged, broken, or intentionally altered beyond normal use.
• All original accessories (detachable battery, USB-C cable, carry pouch, user guide) should be included in the return.
• The product should be returned in its original packaging or suitable protective packaging.

2. How to Initiate a Return

1. Contact us at sales@gloam.in or WhatsApp us at +91 98990 32634 with your order number and reason for return.
2. We will provide you with return shipping instructions and a return authorization.
3. Ship the product back to us using the provided instructions. We recommend using a trackable shipping method.
4. Once we receive and inspect the returned product, we will process your refund.

3. Refund Processing

• Refunds will be processed within 5-7 business days of receiving the returned product.
• The refund will be credited to the original payment method used during purchase (UPI, bank account, credit/debit card).
• For Credit Card EMI payments, the refund will be processed to the card, and your bank will adjust the EMI accordingly. Please contact your bank for EMI cancellation details.
• You will receive a confirmation email once the refund has been initiated.

4. Return Shipping Costs

• If you are returning due to a product defect or wrong item, we will bear the return shipping cost.
• For all other returns (change of mind, not satisfied, etc.), return shipping costs are to be borne by the customer.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery with photos of the damage.
• We will arrange a free replacement or full refund at your choice.
• Do not discard the packaging until the issue is resolved.

6. Non-Returnable Conditions

Returns will not be accepted if:

• The return request is made after 30 days from delivery.
• The product is physically damaged due to misuse, negligence, or intentional alteration.
• Original accessories or packaging are missing (we may deduct a reasonable amount for missing items).

7. Cancellations

You may cancel your order before it is shipped for a full refund. Once shipped, the order can only be returned after delivery per the return process above. Contact us immediately at sales@gloam.in to request cancellation.